1. Information you provide
When you request a callback, the form may collect your name, phone number, city, email address, and the details you enter about your heating or air system. The email field is optional. If you call or text, your phone provider supplies the information needed to complete that communication.
2. Information collected automatically
The site may process technical information needed for security and reliable delivery. This can include your IP address, browser details, requested page, date and time, page views, and email engagement records when a tracked link or image associated with a Pro Cool message is used. Email records may include a message identifier, whether the email image was loaded or link was clicked, and the related date, time, IP address, browser, and approximate country.
3. How the information is used
- Save and deliver your callback request to Pro Cool.
- Respond to your question or service request.
- Protect the form from spam, abuse, and repeated automated submissions.
- Operate, troubleshoot, and improve the website.
- Meet legal duties and protect the rights and safety of visitors and Pro Cool.
4. Cookies and tracking
This website uses essential security technology and records limited page-view and email-open or link-click activity to operate the site, diagnose delivery problems, understand whether service-related messages were received or used, and improve communication. The current site does not state that it uses advertising cookies or sells browsing activity.
5. Service providers
Third-party processors help host the site, secure access, store form records, and deliver callback-request email. The current website uses third-party providers for hosting, security, data storage, and callback-request email delivery. These providers process information under their own privacy terms and only for the services they provide.
6. Sharing and sale
Pro Cool does not sell personal information. Information may be shared with service providers that operate the website, when required by law, to protect people or property, or as part of a business transfer.
7. Retention and security
Information is kept only as long as reasonably needed to handle the inquiry, operate and secure the site, meet legal duties, and resolve disputes. Reasonable technical and administrative safeguards are used, including encrypted connections. No electronic system can promise absolute security.
8. Your choices and rights
You may ask what information is held about you, request a correction or deletion, or ask that future marketing communication stop. Local law may provide additional rights. Submit a request through the contact page or call (678) 927-1262. Pro Cool may need to verify your identity before completing a request.
9. Children
The site and HVAC services are not directed to children under 16. Pro Cool does not knowingly collect personal information from children through this site.
10. Changes and contact
This policy may change when the website or its data practices change. The effective date above will be updated. Questions may be submitted through the contact page, by phone at (678) 927-1262, or by mail to Pro Cool Heating and Air Inc., 3754 Mulkey Circle SW, Marietta, GA 30008.